Central Office Energy Assistance Program Specialist

Job Title: Energy Assistance Program Specialist

Department: Program Assistance

Reports To: Community Assistance Program Director

FLSA Status: Non-Exempt

Prepared By: ABO

Prepared Date: June 23, 2020

The Energy Assistance Program Specialist at the Society of St. Vincent de Paul Detroit, SVdPD is a knowledgeable team member who processes EAP applications with an understanding of how to correctly apply MEAP policies and procedures pragmatically to assure neighbors in need get access to help in an efficient manner.

Essential Duties and Responsibilities

• Exemplify the elements of SVdP: Spirituality, Friendship and Service in all phases of work
• Advance the mission, goals and objectives in all applicable strategic plans
• Support / Live / Adhere to the “Rule” and teachings set forth by Frederic Ozanam
• Ability to work well with others
• Support the quality and compliance efforts of the EAP Department by accurately applying MEAP and departmental policies and procedures used to completely process energy assistance applications.
• Remain knowledgeable on grant standards as outlined in the MEAP Handbook, subsequent iterations, etc.
• Efficiently and accurately apply MEAP policies to process EAP applications from receipt to award or denial. This may include any or all of the following:
  • Data entry into THAW Safety Net
  • Identifying the proper program for customer payment
  • Accurately calculating the amount to pay.
  • Accurately identifying when customers are ineligible
  • Communication with the customer to resolve issues
  • Affordable Payment Plan (APP) Enrollment
  • Follow up on incomplete MEAP applications
  • Notify DHHS of copay authorization and/or APP enrollment to satisfy copay.
  • Proper documentation of all activity per grant requirements
  • Close out files within established timelines
• Other duties may be assigned such as assisting customers with the online MI Bridges SER application, MEAP applications, and/or answering live calls from neighbors in need.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

Computer experience must include Microsoft Office Suite.

Language Skills

Ability to read and interpret general business manuals and periodicals. Ability to write routine reports and correspondence. Ability to speak effectively with employees, customers, vendors, fellow community assistance managers, and program recipients. Strong communication skills.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Strong organizational skills, efficient, detail oriented with problem solving ability.

Physical Demands

The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit, walk, stand, talk and hear.

Work Environment

The work environment described here are representative of those an employee encounters when performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a general office environment. The noise level is quiet to moderate. May be required to attend off-site meetings and/or trainings.